This Refund Policy applies to purchases of LiveProfessor and other software products from Audioström AS.
We strongly encourage every customer to use the free 100-day trial of LiveProfessor before purchasing. The trial is available for both macOS and Windows and is the best way to ensure the software meets your expectations and works in your environment.
Refunds are available for duplicate orders and for exceptional cases, provided you contact our support team within 30 days of your purchase. Because a full-featured 100-day trial is available before purchase, we are generally unable to offer refunds simply because the software was tried after buying rather than before.
To request a refund, contact our support team within 30 days of purchase and include your order number and the email address used at checkout, along with a brief description of the reason for your request. We will review your request and respond as quickly as possible.
Approved refunds are issued to the original payment method through our payment provider. The time it takes for the funds to appear on your statement depends on your bank or card issuer.
Questions about this policy or a specific order can be sent to our support team. See the Privacy Policy and End-User License Agreement for related terms.